[SOLVED] What is full form of BPO?

What is full form of BPO?
What is full form of BPO?

Answer:

The correct answer forWhat is full form of BPO?

 BPO stands for Business Process Outsourcing is a subset of outsourcing that involves contracting the operations and responsibilities for a particular business process to a third-party service provider.

Not to be confused with a Call-Centre, a BPO is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity. A call centre performs that part of a client’s business which involves handling telephone calls.

It involves the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations. BPO is also known as information technology enabled services (ITES).

Business benefits:

Business Process Outsourcing is an important component of Business Strategy of major organizations worldwide. BPO is positively related to the quest for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, BPO is important source for strategic advantage. Many recent market research surveys have indicated the CEO’s around the world across all the companies feel that BPO is key strategy for survival in today extremely competitive business environment. BPO offers many benefits. It allows the organization to concentrate on their core activities by releasing resources which have constrained in non-core activities. It helps organization cut costs by reducing HR Costs – salary bills, perks, employee benefits, administration overheads. The client only has to pay for useful quality work duly completed by BPO. It helps to reduce recruitment and training expenses. It helps Improve quality of service and productivity by bringing greater accountability and transparency in production standards. It enables an organization to get increasing volume of paperwork and routine administration work done quicker and at significantly lesser cost. BPO also offers 24x7x365 service availability which is very important in customer service related operations.

The best answer forWhat is full form of BPO?

 BPO full form is Business process outsourcing is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.

It is a cost-saving measure that allows companies to outsource the non-core tasks.

This may include manufacturing or back-office functions such as accounting, data entry, and human resources. It also includes front-end services like customer care and technical support. Thus, BPO services can be divided into back office outsourcing and front office outsourcing.

Difference between BPO and Call Center

BPO is an organization which is responsible for performing a process of another business organization. It is used to save the cost or gain the productivity. On the other hand, Call center is a part of client’s business. It involves handling telephone calls. It is used to solve customer’s complaints and requests over telephone calls.

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